Refund and Returns Policy — Next Day Diazepam. Last updated: November 2026.
For health and safety reasons, medicines that have been dispatched cannot be returned or refunded for a change of mind. This is standard practice for pharmacies, because we cannot guarantee that returned medication has been stored correctly.
If something is wrong with your order — for example the wrong item was sent, or your order arrived damaged or faulty — contact us within 14 days of delivery via WhatsApp, Telegram or the Contact page on this website. Send us your order details and, if the item is damaged, a photo. We will arrange a replacement or a full refund, including the delivery charge.
If we ask you to return an item, do not use it, keep it in its original packaging, and we will confirm the return address in our message.
Approved refunds are paid back to the original payment method within 5–10 working days of approval.
Non-medicine items (if any) may be returned unopened within 30 days of delivery; contact us first so we can confirm the return.
Nothing in this policy affects your statutory rights under UK consumer law.